Misty Lane Farms Performance Horses
- West Sunbury, PA
- Horse Drawn Carriage
- 8 Verified Bookings
Sandra L. C. said “I would refer them to anybody. They did a great job. If I needed them again I would use them again.”
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hay ride, birthday party, Halloween or a group outing.
I hate to say that I am extremely disappointed in the way my entrance turned out using Top Hats and Tails. I spent a lot of time, effort and money and chose this company because of the Cinderella carriage and strong recommendation from the venue I chose.
This mixup of the carriage and wrong horse ruined my entrance. My parents and I drove over an hour each way to come to their farm and view the Cinderella carriage along with the horse that would be arriving for the day. I had a very nice time, and we bonded over the vision that I told them I've had since I was a little girl. I confirmed the Cinderella carriage and the dark horse (Big Billy or Lilly) live in person, over the phone multiple times, on the contract, multiple emails, and on the deposit payment even the final week before phone confirmation.
Two weeks before the wedding Rose didn’t know I had a contact and I had to Resend it to her along with the proof of PayPal payment confirming the Cinderella carriage.
The day of the wedding moments before I was to be escorted in the carriage to walk down the aisle, I walk out of the venue to get into the carriage and it is the wrong one! It was very upsetting and just crushed me. There was nothing that could be done and what other option did I have being a mile away from the ceremony- so I got in. This was a huge mistake and was the most important part of my wedding!
To top off the awful feeling of that day with the wrong carriage -I then saw guests of the hotel going for carriage rides (not even my guests) around the parking lot which completely stole the spotlight and significance of my entrance that I paid for, for my big wedding day.
Out of respect for the company I sent my feedback via email and John Called me immediately and said “ how do I make it right”
After no follow up response for over 2 weeks they responded to my email saying “ We did provide you with a service, at your option, no further refund”
WOW
After several other attempts to communicate they have not returned any line of communication.
You provided me the WRONG service at a point that I had no option. I did not receive the service I paid for or we agreed upon. I’m a little shocked that’s the stance they chose to take when they put me in a very uncomfortable situation just moments before I walk down the aisle on my wedding day. I was all by myself, on the opposite end of the hotel. What was I going to do at that point- I was completely in shock and removed from the entire wedding and the entrance point of where I was to meet my father. How Else was I supposed to get there? My only option was to get in the carriage.
I am appalled by this companies lack of professionalism and not having any consideration for such a big mistake on my wedding day to rectify the situation. As a business owner, they should care more about your customers by providing the right service. They have intentionally kept the bad taste in my mouth when they could have made some sort of amends when calling and asking how to do so but didn't follow through. What a shame. Regardless of retiring your integrity is disappointing.
Price Range: Contact for rates
Beautiful white wedding coach with seating for four people
Trained carriage personnel in full formal wear
Well groomed horse and equipment
Carriage transportation to use as you desire.
Perhaps a grand entrance, a romantic ride after
the ceremony or a quick get away after
the reception. You decide!
Group Wedding Wagon
Proms, Hay Rides, Birthdays,
or a special Anniversary, Christmas Events
Sandra L. C. said “I would refer them to anybody. They did a great job. If I needed them again I would use them again.”
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