Last Updated: April 17, 2017
Welcome to the Special Guest, Inc. (“Special Guest,” “us” and “we”)
website and application. Special Guest provides online services
designed to allow users to connect with and book live entertainment for
traditional and non-traditional venues. Special Guest is committed to
describe to you our practices regarding the Personal Data (as defined
below) we collect from users of our website, located at http://www.specialguestapp.com and our mobile application (“Application”) (collectively, the “Site”), as well as any of our online services (“Services”).
- Questions; Contacting Special Guest; Reporting Violations.
If you have any questions or concerns or complaints about our Privacy
Policy or our data collection or processing practices, or if you want to
report any security violations to us, please contact Robyn Jones at
- User Consent. By submitting Personal Data through
you expressly consent to the collection, use and disclosure of your
- A Note About Children. We do not intentionally
gather Personal Data from visitors who are under the age of 13. If a
child under 13 submits Personal Data to Special Guest and we learn that
the Personal Data is the information of a child under 13, we will
attempt to delete the information as soon as possible. If you believe
that we might have any Personal Data from a child under 13, please
contact us at (877) 81-TALENT.
- A Note to Users Outside of the United States. If
you are a non U.S. user of the Site, by visiting the Site and providing
us with data, you acknowledge and agree that your Personal Data (as
defined below) may be processed for the purposes identified in the
of the European Union (the “EU”), in the country in which it was
collected and in other countries, including the United States, where
laws regarding processing of Personal Data may be less stringent than
the laws in your country. By providing your data, you consent to such
is as defined as “personal data” in the European Data Protection
Directive 95/46/EC and any successor legislation, including any
information which, either alone or in combination with other information
we hold about you, identifies you as an individual, including, for
example, your name, postal address, email address and telephone number,
as well as any other non-public information about you that is associated
with or linked to any of the foregoing data. “Anonymous Data”
means data that is not associated with or linked to your Personal Data,
including but not limited to any aggregate data created and compiled
from your Personal Data, from which we delete and/or remove any of your
Personal Data; Anonymous Data does not, by itself, permit the
identification of individual persons. We collect Personal Data and
Anonymous Data, as described below.
- Information You Provide to Us.
- We may collect Personal Data from you, such as your first and last
name, e-mail addresses, and password when you create an account (“Account”).
- When you post content (text, images, photographs, videos, messages,
comments or any other kind of content that is not your e-mail address)
on our Site, the information contained in your posting will be stored in
our servers and other users will be able to see it, along with your
profile photo and any other information that you choose to make public
on your public profile page (“Profile”). The information that you provide in your Profile will be visible to others, including anonymous visitors to the Site.
- We collect billing Information such as your credit card number and billing address.
- If you use our Services on your mobile device, including through our
Application(s), we may collect your phone number and the unique device
- If you tell us where you are (e.g., by allowing your mobile device
to send us your location), we may store and use that information to
provide you with location-based information and advertising.
If you want to deactivate this feature, you can either reinstall the
Application(s) or deactivate GPS on your mobile device.
- Our mobile homepage lets you store preferences like your location,
safe search settings, and favorite widgets. We may associate these
choices with your ID or the mobile device, and you can edit these
preferences at any time on our mobile homepage.
- If you provide us feedback or contact us via e-mail, we will collect
your name and e-mail address, as well as any other content included in
the e-mail, in order to send you a reply.
- When you communicate through the Services with another User, we may
retain your messages (a) to convey and synchronize your messages and (b)
to enable you and your recipients to view the messages. Messages are
generally stored by us between 30 or 90 days unless otherwise permitted
or required by law.
- If you participate in one of our surveys, we may collect additional profile information.
- We also collect other types of Personal Data that you provide to us
voluntarily, such as your operating system and version, product
registration number, and other requested information if you contact us
via e-mail regarding support for the Services.
- We may also collect Personal Data at other points in our Site that state that Personal Data is being collected.
- Information You Provide toThe Services allow users
to access SNS to interact with their friends and connections. By
proceeding, you are allowing the Services to access your information and
If you are not currently registered as a user of the Services, and you
click on “Sign up” or “Log in” using an SNS that we support, you will
first be asked to enter your SNS credentials and then be given the
option to register for the Services. In this case, we may receive
information from the SNS to make it easier for you to create an Account
on the Site and show our relevant content from your SNS friends. Any
information that we collect from your SNS account may depend on the
privacy settings you have with that SNS, so please consult the SNS’s
privacy and data practices.
- Information Collected via Technology.
- Information Collected by Our Servers. To make our Site and
Services more useful to you, our servers (which may be hosted by a third
party service provider) collect information from you, including your
browser type, operating system, Internet Protocol (“IP”)
address (a number that is automatically assigned to your computer when
you use the Internet, which may vary from session to session), domain
name, and/or a date/time stamp for your visit.
- Log Files. As is true of most websites, we gather certain
information automatically and store it in log files. This information
includes IP addresses, browser type, Internet service provider (“ISP”),
referring/exit pages, operating system, date/time stamp, and
clickstream data. We use this information to analyze trends, administer
the Site, track users’ movements around the Site, gather demographic
information about our user base as a whole, and better tailor our
Services to our users’ needs. For example, some of the information may
be collected so that when you visit the Site or the Services again, it
will recognize you and the information could then be used to serve
advertisements and other information appropriate to your interests.
automatically-collected data to Personal Data.
are small pieces of information that a website sends to your computer’s
hard drive while you are viewing the website. We may use both session
Cookies (which expire once you close your web browser) and persistent
Cookies (which stay on your computer until you delete them) to provide
you with a more personal and interactive experience on our
Site. This type of information is collected to make the Site
more useful to you and to tailor the experience with us to meet your
special interests and needs.
- Pixel Tag In addition, we may use “Pixel Tags”
(also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags
are tiny graphic images with a unique identifier, similar in function to
Cookies, which are used to track online movements of Web users. In
contrast to Cookies, which are stored on a user’s computer hard drive,
Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us
to send e-mail messages in a format users can read, and they tell us
whether e-mails have been opened to ensure that we are sending only
messages that are of interest to our users. We may use this information
to reduce or eliminate messages sent to a user. We do not tie the
information gathered by Pixel Tags to our users’ Personal Data.
- Flash LSOs. When we post videos, third parties may use local shared objects, known as “Flash Cookies,”
to store your preferences for volume control or to personalize certain
video features. Flash Cookies are different from browser Cookies because
of the amount and type of data and how the data is stored. Cookie
management tools provided by your browser will not remove Flash Cookies.
To learn how to manage privacy and storage settings for Flash Cookies,
click here: http://www.macromedia.com/support/documentation/en/ flashplayer/help/settings_manager07.html.
- Mobile Services. We may also collect non-personal information
from your mobile device if you have downloaded our Application(s). This
information is generally used to help us deliver the most relevant
information to you. Examples of information that may be collected and
used include your geographic location, how you use the Application(s),
and information about the type of device you use. In
addition, in the event our Application(s) crash on your mobile device,
we will receive information about your mobile device model software
version and device carrier, which allows us to identify and fix bugs and
otherwise improve the performance of our Application(s). This
information is sent to us as aggregated information and is not traceable
to any individual and cannot be used to identify an individual.
- Google Analytics. We use Google Analytics to help analyze how
information such as how often users visit the Site, what pages they
visit, and what other sites they used prior to coming to the Site. We
use the information we get from Google Analytics only to improve our
Site and Services. Google Analytics collects only the IP address
assigned to you on the date you visit the Site, rather than your name or
other personally identifying information. We do not combine the
information generated through the use of Google Analytics with your
Personal Data. Although Google Analytics plants a persistent Cookie on
your web browser to identify you as a unique user the next time you
visit the Site, the Cookie cannot be used by anyone but Google. Google’s
ability to use and share information collected by Google Analytics
about your visits to the Site is restricted by the Google Analytics
- Use of Your Personal Data
- General Use. In general, Personal Data you submit
to us is used either to respond to requests that you make, or to aid us
in serving you better. We may use your Personal Data in the following
- facilitate the creation of and secure your Account on our network;
- identify you as a user in our system;
- provide improved administration of our Site and Services;
- provide the Services you request;
- improve the quality of experience when you interact with our Site and Services;
- track user behavior within the system to create a more customized experience;
- send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
- send you administrative e-mail notifications, such as security, or support and maintenance advisories;
- send you administrative e-mail requests for feedback, such as
suggestions for how to improve our product, surveys about your use of
our product, or questions about new potential features;
- respond to your inquiries related to support, complaints and administration of our Site and Services;
- respond to your inquiries related to employment opportunities or other requests;
- send newsletters and optional surveys.
- Creation of Anonymous Data. We may create Anonymous
Data records from Personal Data by excluding information (such as your
name) that makes the data personally identifiable to you. We use this
Anonymous Data to analyze request and usage patterns so that we may
enhance the content of our Services and improve Site navigation,
including but not limited to certain benchmarking and/or data analytics
purposes. We reserve the right to use Anonymous Data for any purpose we
see fit, including for commercial and business purposes, and to disclose
or sell Anonymous Data to third parties in our sole discretion.
- Disclosure of Your Personal Data and Interaction with Other Users. We
disclose your Personal Data as described below and as described
enable you to communicate with other users who Special Guest does not
have any control over. Other than when registering with Special Guest at
the outset, you should be careful in choosing to whom you disclose your
name, address, email or other electronic address, phone number, etc.,
during any conversation or messaging conducted through the Services.
- Other Users. We do not generally disclose your
Personal Data to other users when you communicate with them. However,
our Services allow you to choose to communicate with other users of the
Services, and whatever your message says or shows will be visible to
that other user. To the extent you choose to share Personal Data in a
communication with another user, it will be available to that user.
Please be thoughtful about the information that you share. Further, you
agree and acknowledge that Special Guest is in no way responsible for
any communications you have with another user via the Services,
including any loss or damage that results from such communication with
another user of the Services. Special Guest cannot control and does not
monitor the information you may receive when you communicate with other
users of the Services, and does not guarantee that such information will
be accurate or non-offensive.
- Third Party Service Providers. We may share your
Personal Data with third party service providers to: provide you with
the Services that we offer you through our Site; to conduct quality
assurance testing; to facilitate creation of accounts; to provide
technical support; to provide other services to Special Guest and/or to
certain third party payment processors, as set forth in Section 8 below.
Because we do not control the privacy practices of these third
party services providers, you should read and understand their privacy
NOTICE TO CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS
(AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83)
A CALIFORNIA RESIDENT WHO HAS PROVIDED PERSONAL DATA TO A
BUSINESS WITH WHOM HE/SHE HAS ESTABLISHED A BUSINESS RELATIONSHIP FOR
PERSONAL, FAMILY, OR HOUSEHOLD PURPOSES (A “CALIFORNIA CUSTOMER”) MAY
REQUEST INFORMATION ABOUT WHETHER THE BUSINESS HAS DISCLOSED PERSONAL
INFORMATION TO ANY THIRD PARTIES FOR THE THIRD PARTIES’ DIRECT MARKETING
PURPOSES. IN GENERAL, IF THE BUSINESS HAS MADE SUCH A DISCLOSURE OF
PERSONAL DATA, UPON RECEIPT OF A REQUEST BY A CALIFORNIA CUSTOMER, THE
BUSINESS IS REQUIRED TO PROVIDE A LIST OF ALL THIRD PARTIES TO WHOM
PERSONAL DATA WAS DISCLOSED IN THE PRECEDING CALENDAR YEAR, AS WELL AS A
LIST OF THE CATEGORIES OF PERSONAL DATA THAT WERE DISCLOSED. CALIFORNIA
CUSTOMERS MAY REQUEST FURTHER INFORMATION ABOUT OUR COMPLIANCE WITH
THIS LAW BY E-MAILING [INSERT COMPANY E-MAIL ADDRESS]. PLEASE NOTE THAT
WE ARE REQUIRED TO RESPOND TO ONE REQUEST PER CALIFORNIA CUSTOMER EACH
YEAR AND WE ARE NOT REQUIRED TO RESPOND TO REQUESTS MADE BY MEANS OTHER
THAN THROUGH THIS E-MAIL ADDRESS.
- Affiliates. We may share some or all of your
Personal Data with our parent company, subsidiaries, joint ventures, or
- Corporate Restructuring. We may share some or all
of your Personal Data in connection with or during negotiation of any
merger, financing, acquisition or dissolution transaction or proceeding
involving sale, transfer, divestiture, or disclosure of all or a portion
of our business or assets. In the event of an insolvency, bankruptcy,
or receivership, Personal Data may also be transferred as a business
asset. If another company acquires our company, business, or assets,
that company will possess the Personal Data collected by us and will
assume the rights and obligations regarding your Personal Data as
- Other Disclosures. Regardless of any choices you
make regarding your Personal Data (as described below), Special Guest
may disclose Personal Data if it believes in good faith that such
disclosure is necessary (a) in connection with any legal investigation;
(b) to comply with relevant laws or to respond to subpoenas or warrants
served on Special Guest; (c) to protect the health or safety of other
Users, Special Guest, a university with whom you are associated, or a
third party; (d) to protect or defend the rights or property of Special
Guest or users of the Site or Services; and/or (e) to investigate or
assist in preventing any violation or potential violation of the law,
- Security and Credit Card Information. The security
of your personal information is important to us. When you enter
sensitive information (such as credit card number) on our order forms,
we encrypt the transmission of that information using Level 1 PCI DSS
compliance. We may use third party payment processors, such as Apple or
Braintree, when you pay with your credit card using our Services. For
more information on how payments are handled, or to understand the data
privacy and security afforded to such information, please visit
Braintree’s data security policy at https://www.braintreepayments.com/features/data-security.
We follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we
receive it. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, however. Therefore, we cannot
guarantee its absolute security. If you have any questions about
security on our Web site, you can contact us at 877-81-TALENT.
- Third Party Websites. Our Site may contain links to
third party websites. When you click on a link to any other website or
location, you will leave our Site and go to another site, and another
entity may collect Personal Data or Anonymous Data from you. We have no
control over, do not review, and cannot be responsible for, these
outside websites or their content. Please be aware that the terms of
or to any collection of your Personal Data after you click on links to
such outside websites. We encourage you to read the privacy policies of
every website you visit. The links to third party websites or locations
are for your convenience and do not signify our endorsement of such
third parties or their products, content or websites.
- Your Choices Regarding Information. You have several choices regarding the use of information on our Service:
- Email Communications. We may periodically send you
free newsletters and e-mails that directly promote the use of our Site
or Services. When you receive newsletters or promotional communications
from us, you may indicate a preference to stop receiving further
communications from us and you will have the opportunity to “opt-out” by
following the unsubscribe instructions provided in the e-mail you
receive or by contacting us directly (please see contact information
above). Despite your indicated e-mail preferences, we may send you
service related communications, including notices of any updates to our
- Cookies. If you decide at any time that you no
longer wish to accept Cookies from our Service for any of the purposes
described above, then you can instruct your browser, by changing its
settings, to stop accepting Cookies or to prompt you before accepting a
Cookie from the websites you visit. Consult your browser’s technical
information. If you do not accept Cookies, however, you may not be able
to use all portions of the Service or all functionality of the Service.
If you have any questions about how to disable or modify Cookies, please
let us know at the contact information provided above.
- Changing or Deleting Your Personal Data. You may
change any of your Personal Data in your Account by editing your profile
within your Account. You may request deletion of your Personal Data by
us, and we will use commercially reasonable efforts to honor your
request, but please note that we may be required by law to keep such
information and not delete it (or to keep this information for a certain
time, in which case we will comply with your deletion request only
after we have fulfilled such requirements). When we delete any
information, it will be deleted from the active database, but may remain
in our archives. We may also retain your information for fraud
prevention or similar purposes.
- You can stop all collection of information by the Application(s) by
uninstalling the Application(s). You may use the standard uninstall
processes as may be available as part of your mobile device or via the
mobile application marketplace or network.
may be updated from time to time for any reason. We will notify you of
http://specialguestapp.com/privacy and we will change the “Last Updated”