Support

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FAQ

How do I change my password?

From the menu, tap “Settings”, then tap “Change Password”. On this screen you can enter a new password, repeat the new password, and tap “Change Password” to complete the change.

What do I do if I forget my password?

On the login screen, tap “Forgot Password”, then tap the “Send Email” button. You will receive an email containing a special code and instructions that will guide you through the rest of the process.

How do I log into Special Guest?

Locate and click on "Log In" on the top right portion of the screen. From here, you can either enter a previously created username and password or sign in using Facebook.

What’s the difference between a user account and a talent account?

A user account allows you to browse and book available talent in your area. A talent account allows you to create a free profile and use the app to get more gigs!

Can I sign up using Facebook?

Yes! Select the “Sign Up with Facebook” option when you create your account.

How do I create an account?

On the home screen, tap “New Here? Sign Up” and you will have the option to sign up using a valid email address or using your Facebook account.

How much does Special Guest cost?

Accounts on Special Guest are completely free. Additionally, there is no fee charged to talent, upon booking.

How do I get the Special Guest app for my phone?

Search for “Special Guest App” in the iOS App Store or download here.

What versions of iOS are supported?

The Special Guest app requires that your iPhone be running iOS 8 or higher.

Is my phone supported?

The Special Guest App is currently available for iOS (iPhone) only. If you have an Android phone, please create your free account directly through our website.

When will I get paid?

One of the best things about partnering with Special Guest is that we eliminate the need for tracking down your payment at the end of the gig. You get your entire rate deposited in your account of choice, in about the same amount of time it would take to access the funds from a deposited check.

Bank Account - Payment will be transferred to your bank account within two business days after your gig. Please note that business days are Monday - Friday and exclude holidays.

Estimated payment release dates:
Gig on Monday - Payment disbursement complete by Wednesday
Gig on Tuesday - Payment disbursement complete by Thursday
Gig on Wednesday - Payment disbursement complete by Friday
Gig on Thursday - Payment disbursement complete by Monday
Gig on Friday - Payment disbursement complete by Tuesday
Gig on Saturday - Payment disbursement complete by Tuesday
Gig on Sunday - Payment disbursement complete by Tuesday

Venmo - Payment will be transferred into your Venmo account on the next business day. To learn more about Venmo and/or to create a free account, visit venmo.com. Please note that Special Guest payments to a Venmo account will not disburse until your account is verified. To verify a new Venmo account, click on the link emailed to you by Venmo or call their Customer Service Team at 1-855-812-4430.

What if I haven’t received my payment?

Please feel free to reach out to support@specialguestapp.com if your payment is late. Note- payments can happen at multiple times throughout the day.

Can I change my payment method?

You can update your payment method at anytime by simply re-entering the updated payment information into the designated section of your profile.

Why can't I see my payment information after it is entered and saved?

When your payment information is entered, it is not stored on Special Guest, but rather sent through an API to our payment processing partner, Braintree. No one from Special Guest has access to or can see any of the information you've added. To learn more abut Braintree, please visit their website at www.braintreepayments.com



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